FAQ

Contact

How can i make contact with Layla Fashion?

If you have any questions, please do not hesitate to contact us, we are happy to help. Our customer service is available 6 days a week to answer any questions you may have.

Contact: support@laylafashionuk.com

Phone: +31 850604762

Shipping

In which countries do you deliver?

At this moment we only deliver in the United Kingdom.

What are the shipping cost?

We deliver free shipping on all orders to the United Kingdom

How can I track my order

Once the package is shipped you will receive a tracking number. With this tracking number you can track your order through our website or through the courier's portal.

How long is the processing and shipping time?

The processing time is 1-2 business days (Monday till Friday). The delivery time will take 5-9 business days (Monday till Friday)

Returns & Exchanges

Can i cancel my order?

You can only cancel your order within 5 minutes of placing the order. After 5 minutes our orders are stopped in the processing process and after that cancellation is unfortunately not possible.

To cancel your order, please contact us at support@laylafashionuk.com

Can i change my order?

If you ordered the wrong size as an example, please email support@laylafashionuk.com as soon as possible.

What is the return policy?

You can return items within 14 days of delivery. Items must be original, unused and in original packaging.

How do i start the return proces

Please contact us through support@laylafashionuk.com with your order number. Items must be original, unused and in original packaging.

How long does it take for a refund to be processed?

Refunds will be processed within 3-5 business days of receiving the return. You will get refunded through your original payment method.

Do you offer product warranties?

Yes, all of our products come with a manufacturer's warranty. For more information please contact our customer support.

Payments

What payment methods are accepted and how is the transaction secured?

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shopify Pay and Visa. All transactions are secured with the latest encryption technologies and offer advanced fraud protection.

Get in touch

Have questions about your order, or a general enquiry?